FAQ


Who are we?

We are Spruce! A platform for lifestyle enthusiasts to sift and pick out some really unique purchases, all selected by us.

Why order from us? 

We aim to provide our customers the best deals and products in town. Browse through our store to experience it.

What if I need an item urgently?

If you need an item urgently for an event/gift, do let us know in the additional notes portion upon checkout and we will correspond from there.  

What are the payment methods?

Currently we accept Paypal, Credit cards and Bank transfer.

Bank transfer details:

POSB savings 401-00409-2

Do notify us via text, email, or Instagram/Facebook (@spruceit.sg) with proof, if any. You will be linked directly by clicking the bubble at the bottom right of the website.

What if an item is out of stock?

Do chat with us through the mini chatbox at the bottom right of the page, alternatively, drop us an email at spruceanything@gmail.com for enquiries. 

How long do I have to wait for my delivery?

On average, parcels will arrive at your doorstep/desired delivery location within 1 week via normal/registered post for ready stocks.

Pre-order items will take an estimated 2-3 weeks to reach you.

If you need an item urgently, we will be happy to make special arrangements for you. 

What is our pre-ordering system like?

Our pre-orders close everyday. Your order will be placed directly and it will reach you in an estimated 2 weeks. 

**For 11.11 and12.12 sales, estimated delivery time may extend by a few days. Do be patient with us!**

What is the refund policy?

Refunds & exchanges are done at no extra cost. 

Refunds/exchange can be done for defected items. Sizes are as shown on our product page so do check carefully! Cases are handled individually so we are subjected to approve the refunds.

Refunds for sales items are not allowed. 

Do check out our refund policy here.

Do I have to sign up to purchase?

This is entirely up to your discretion. Get our monthly newsletter & discount codes if you are subscribed to our mailing list.

 Any other questions? Contact us.